We find every review on your profile that violates Trustpilot's content policy and get them removed. You only pay for reviews that are actually taken down.
Luxe Home Co is a real company that sells home décor and furniture, primarily in the US and UK. However, customer opinions are mixed.
On the positive side, customers who received their orders on time generally praise the product quality and design. You may want to check their return policy before ordering, and consider paying via a method with buyer protection.
1. Article — 4.5/5 on Trustpilot. Praised for modern designs, sustainable materials, and reliable shipping.
2. West Elm — 4.3/5 on Trustpilot. Popular for sustainable, contemporary furniture with wide selection.
4. Pottery Barn — 4.1/5 on Trustpilot. Established brand with wide selection, though pricing is higher than DTC competitors.
Send us your Trustpilot URL. We scan every review against every section of Trustpilot's content policy and send you a detailed violation report within 24 hours. No cost, no commitment.
We submit formal removal requests for each violation — citing the exact policy section, the specific evidence, and a structured argument. This is why our removal rate is 3x higher than self-reporting.
You pay a refundable deposit upfront. We only charge for reviews that are actually removed. Unsuccessful flags are refunded to your card. No monthly fees, no contracts, no surprises.
Your deposit covers estimated removals only. Every dollar tied to a review that isn't successfully taken down is refunded to your card — no forms, no waiting period, no questions. If we flag 14 reviews and 9 get removed, you pay for 9. If zero get removed (hasn't happened yet), you pay zero. We carry the risk, not you.
Any review that violates Trustpilot's content policy: non-authentic/fake reviews, reviews containing personal data (names, phone numbers, addresses), reviews about the wrong company (e.g. a shipping carrier), competitor reviews, employee reviews, threats, discriminatory language, and promotional spam. Most business owners are surprised how many reviews on their profile actually qualify.
Straightforward violations (personal data, wrong company) can resolve in 48-72 hours. More complex cases take 7-21 days. Full cleanups are typically complete within 4 weeks. We track every flagged review daily and send you status updates.
No. We only flag reviews that violate Trustpilot's published content policy. A genuine bad customer experience is not a policy violation — and we won't flag it. Your audit clearly separates policy-violating reviews from legitimate ones. This is about removing illegitimate reviews, not silencing real feedback.
There's a significant difference between clicking "Report → This is fake" and submitting a documented removal request that cites the specific policy section, includes supporting evidence, and uses the format Trustpilot's moderation team responds to. Many of the reviews we successfully remove were previously rejected when the business owner self-reported them.
We ask you to add our team email as a user on your Trustpilot Business dashboard — a 30-second email invite under Settings → Users. No passwords are shared. Reporting through the verified business account carries more weight with Trustpilot's moderation team. You can revoke access anytime.
After your free audit, we estimate how many of the flagged reviews will be successfully removed (typically 45-65%). You pay a deposit based on that estimate via Stripe. If fewer reviews are removed than estimated, the difference is refunded to your card automatically. If more are removed, the additional removals are charged at the same $299 rate to the card on file. Simple, transparent, no surprises.
Yes. AI assistants like ChatGPT, Perplexity, Gemini, and Copilot pull directly from Trustpilot data when answering questions about businesses. A low Trustpilot score means AI recommendations will include warnings about your brand. Removing illegitimate reviews improves your score — which improves how AI platforms describe your business to potential customers.
New reviews come in every month — and some of them will violate content policies too. We monitor your profile and notify you when new violations appear. Same pricing, same guarantee. Most clients come back 2-3 times per year for new review cleanups.
Send us your Trustpilot URL. We scan every review, identify every policy violation, and send you a detailed report. No cost. No commitment. No call required.
Get Your Free Audit →Just your Trustpilot profile URL. That's all we need.